FAQs
Do you have a Shopee or Lazada Shop?
Yes! You can also check out our products via our Shopee or Lazada store. Shopping through these platforms provides additional convenience and secure payment options.
- Shopee: https://ph.shp.ee/MSWSTND
- Lazada: https://s.lazada.com.ph/s.k7VFn
How long does shipping take?
Our normal delivery times after the pre-order sale are as follows:
- Metro Manila: 1 to 5 working days
- Provincial Areas: 5 to 7 working days
We strive to process and ship your orders as quickly as possible. During peak seasons or sale events, delivery times may vary slightly, but we will always keep you informed of any delays.
How can I track my order?
We usually fulfill orders within 1-2 business days after receiving them. Once your order is fulfilled, you will receive an email notification with the tracking number. You can use this tracking number to check the status of your delivery through our courier’s website. You can track your order status here.
Do you have a physical store?
At the moment, we are fully operational online. This allows us to serve customers nationwide efficiently. However, we have a fulfillment warehouse located in Quezon City, which ensures quick and efficient processing of your orders. By focusing on online operations, we can offer a wider range of products and better prices.
Do you offer refunds?
Yes, we are happy to issue a refund or replacement if, after our investigation, it is proven that you received a faulty item. Customer satisfaction is our top priority, and we strive to resolve any issues promptly. Please refer to our return policy for more details on how to initiate a refund or replacement.
What are the payment methods?
We offer a variety of payment methods for your convenience:
- Paypal
- Visa
- Mastercard
- Amex
- JCB
- Maya
- Gcash
- QR PH
- Shopee Pay
- Cash on Delivery (COD)
Our secure payment gateways ensure that your transaction is safe and smooth.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact our customer support team as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. Once an order has been processed or shipped, changes or cancellations may not be possible.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. Provide us with your order number and a photo of the damaged or incorrect item. We will resolve the issue by sending you a replacement or issuing a refund as per our policy.
Do you offer bulk or corporate orders?
Yes, we offer special pricing and services for bulk or corporate orders. Please contact our sales team with your requirements, and we will provide you with a customized quote and assistance.
How can I contact customer support?
If you have any other questions or need further assistance, you can reach our customer support team via email (ciarromanila@gmail.com), social media accounts, or live chat on our website. We are here to help and ensure you have a pleasant shopping experience.
Thank you for choosing Carry Go!
We hope this FAQ page has been helpful. For any further inquiries, please feel free to reach out to us. Happy shopping!